| Frequently Asked Questions |


Q: How do I purchase a Gift Card to your studio?


1. Purchase a Gift Card in our Online Store and have a PDF certificate sent to your email.

Q: Do you offer couples massage?

A. NO. Though we are able to accommodate two same-time sessions, in separate rooms!

Q: Do you have spa ammennities like showers, steam rooms, or a hot tub?

A: The Lotus Room Ayurveda is not a spa. If we had to call ourselves something it would be, a "boutique healing studio" - but we're not really one for labels. At this time we DO NOT have showering amenities, steam rooms or a hot tub. We recommend dressing comfortably when visiting us or bringing a change of clothes for after your session!

Q: Can you accommodate large groups?

A: We are still a budding studio with only two rooms and two healers on at any one time. In the future we hope to accommodate more of our wonderful clients at once, but at this time we are better suited for individuals, and duos. 

Q: How much do services cost?

A: We offer a variety of services with varying prices. View our pricing menu here. 

Q: What is your cancellation policy?

A: We require a credit card to hold all appointments. This card will only be charged upon the completion of your service or in the instance of a late cancellation, late arrival or no-show.

 We kindly request that you please cancel your appointment 24 hours in advance.

If you cancel within 12 hours of your appointment, we will charge you 50% of the service plus 20% gratuity on the original service price. If you cancel within two hours of your scheduled service time or ghost us, you will be charged 100% of the service plus 20% gratuity on the original service price. 

If you are more than 15 minutes late we may be unable to accommodate our entire scheduled session and you will be charged in full. Appointments booked same day/within the 24 hours are still subject to our cancellation policy.

Q: This is my first massage ever! What should I expect?

A: We're over the moon you've chosen The Lotus Room Ayurveda for your first massage experience! Here's how things will flow:

Give yourself a solid 15 min head start to your appointment, as it will give you time to park, fill out our new client intake form, turn off your phone and use the restroom before your session. When it is time for your session, your healer will greet you in the hallway and invite you into the studio. For the first few moments you will chat about your mind/body needs and clarify that the session you booked is the best fit. Afterwards, she will step out of the room leaving you to undress and hop under the massage table covers. In a few moments she will knock and enter, asking if you're ready, and your session will begin.

Q: Should I undress completely?

A: You should undress to the level you are comfortable. For a full body massage, most get completely undressed. However, if you will be more comfortable during the session leaving your underwear on, that's absolutely fine. If you prefer to stay fully clothed, then we recommend trying a Thai Yoga Massage session with us. 

Q: Is it appropriate to talk during my session?

A: Sure! If you want to talk with us, we'd be happy to chat with you. The important thing to remember is that this time is all about you relaxing and enjoying the experience. In many instances, people feel more relaxed starting off talking, and as the massage progresses, enter quieter states of bliss. 

NOTE | If anything during your session becomes uncomfortable, you should let us know immediately. For example: if you get too warm or too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). If something is not working for you - speak up! It's OK!

Q: When should I NOT get a massage?

A: As a general rule, we DO NOT recommend receiving a massage when you are at the beginning of an illness (scratchy throat, chills-cold, flu, etc.) or within 48 hours of recovering. Though it may seem like a massage would help you feel better, the truth is there is an increased risk that your illness will perpetuate faster, making you feel worse, longer. The risk of spreading the infection is higher too. We also do not recommend receiving bodywork when you have a contagious skin condition.

There are many ways which we can adapt our techniques during your session to accommodate (or avoid) cuts, bruises, stitches, minor injuries and burns. With some conditions it is a good idea to get an approval from your physician before you receive massage (most specifically cancer, and certain heart conditions).

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